Quick Answers to Common Questions
Have any questions about Trufelo?
We know choosing new software can feel confusing — we’re here to make it simple. Here are the answers to common questions.
Features & Functionality
1. Do I need technical or analytics knowledge to use Trufelo Studio?
No. Trufelo Studio is designed for non-technical users. The platform explains data in simple language, and the built-in AI assistant helps you understand metrics, charts, and reports step by step.
2. Will the software work on all devices?
Yes. Trufelo Studio works on all devices with a modern web browser — including desktops, laptops, tablets, and phones — so you can access your analytics and reports wherever you are.
3. How does the AI analysis work?
The AI analyzes your connected analytics and marketing data, compares performance across time periods, and generates human-readable insights, summaries, and recommendations, similar to how a data analyst would review performance.
4. Does Trufelo Studio analyze marketing campaigns?
Yes. The platform reviews marketing campaigns and provides performance analysis, including spend, leads or sales, CPC, CPA, ROI, and profitability, along with AI explanations of what’s working and what’s not.
5. Is AI advice guaranteed to improve my results?
No. AI insights are provided for informational purposes only. While the platform helps you understand performance and trends, all business and marketing decisions remain your responsibility.
6. What are “Integrations” in Trufelo Studio?
Integrations allow Trufelo Studio to securely connect with your data sources such as Google Analytics, Google Ads, advertising platforms, and other marketing tools. Once connected, Trufelo Studio automatically pulls performance data so you can view insights, reports, and AI analysis in one place.
7. What is a “Credit” in Trufelo Studio?
Credits are usage units that power AI-driven features in Trufelo Studio. They are used whenever the platform performs AI analysis, generates insights, answers questions, or creates reports based on your data.
8. How are credits used?
Credits are consumed when you:
Generate AI-powered performance analysis
Ask questions using the AI assistant
Create or refresh custom reports with AI insights
Analyze campaigns, traffic, or dashboards
Each plan includes a monthly credit allocation based on usage needs.
9. Can I create custom reports?
Yes. You can build custom reports by selecting traffic channels, KPIs, and time ranges. Reports include visual dashboards and AI-generated performance commentary.
10. Can I schedule and share reports?
Yes. Trufelo Studio allows you to schedule reports (daily, weekly, or monthly) and send them automatically via email. Reports can also be downloaded or shared.
Privacy & Support
1. How is my personal information protected?
We protect your personal information with advanced encryption, secure data storage, and strict privacy policies, ensuring it remains safe and accessible only to authorized personnel.
2. Is my data secure?
Yes. Trufelo Studio uses industry-leading security measures, including encryption infrastructure. Your data remains private and is never sold.
3. Do you store my payment details?
No. All payment transactions are processed through trusted third-party gateways. We do not store any credit card or financial details on our servers.
4. Will my performance reports remain confidential?
Yes. Your performance reports and data remain fully confidential. Trufelo Studio uses secure infrastructure and industry-standard protections to ensure your reports are private and accessible only to you and anyone you choose to share them with.
5. How can I contact support if I need help?
You can contact support anytime through our support page on the website or by creating a support ticket directly from within your dashboard. Our team is always here to help.
Pricing Package
1. What is included in the free trial?
The 7 day free trial gives you full access to Trufelo Studio’s core features, including AI-powered insights, dashboards, reports, and the AI assistant, so you can explore the platform and see how it fits your needs before subscribing.
2. What’s included in each pricing package?
Each pricing package includes a specific set of features, usage limits, and support options, designed to match different needs and budgets for individuals or teams.
3. Can I upgrade my package later?
Yes, you can upgrade your package at any time to access additional features, higher limits, and enhanced support without disrupting your ongoing work.
4. Can I downgrade my package later?
Yes, you can upgrade your package at any time to access additional features, higher limits, and enhanced support without disrupting your ongoing work.
5. Can I cancel my subscription at any time?
Yes. You can cancel your subscription at any time directly from your account settings. Your access will remain active until the end of your current billing period, and no further charges will be made.
6. Do you offer teams or agency plans?
Yes, we offer both teams and agency plans with advanced features, higher usage limits, dedicated support, and customizable options to fit your organization’s needs.